Wheatley in 2026
We are committed to delivering exceptional services, empowering our people and communities, and driving innovation through a strong financial and cultural foundation. Through the period of our last strategy, we introduced flexible, home-based models for key teams while maintaining a strong community presence. We support a diverse workforce through digital, remote, and in-person networks. We have broadened our focus to become a responsible, ethical business, embedding sustainability, equity, diversity, inclusion (EDI), and social mobility into our operations.

Our Think Yes ethos encourages staff to make decisions that best serve people and communities. As a platinum-accredited Investors in People (IiP) organisation, we prioritise staff development, nurturing skills, and people-centred support.

We are embracing technology and data to enhance service delivery. With the launch of our data strategy and integration of Artificial Intelligence tools like Copilot and Large Language Models, we’ve improved decision-making, streamlined operations, and supported staff development. These innovations position us to deliver smarter, more efficient services while maintaining a human touch.

We ensure we strike the right balance in allocating our financial resources, maximising reinvestment of surpluses in our tenants’ homes and services while retaining sufficient capital to remain resilient in the face of change. We will continue to prioritise value for money to meet customers’ needs. Financial efficiency underpins our ability to build trust, deliver strategic goals and promises, and maintain affordability for customers.

1: Nurture and invest in our people, recognising their contribution

2: Drive effective solutions, harnessing digital capabilities and data assets

3: Ensure financial efficiency today, prepared for tomorrow

4: Grow our reputation as an ethical, trusted business

Wheatley in 2031
We’ve deepened our Think Yes culture by investing in workforce skills, dynamic learning, and strong internal relationships, and reinforced our leadership principles so these drive our behaviours. Strengthened change management ensures staff understand their impact and the importance of action that realises benefits. We fully leverage secure digital platforms and automation to enhance efficiency and experiences.

When people feel supported, real transformation happens, while advanced analytics improve forecasting and strategic planning. Our A+ credit rating continues to unlock investment potential – particularly in new-build development – and reassure our partners and stakeholders that we are financially stable, committed to sustainability and equity, all while embedding responsible business practices across all we do.