Wheatley in 2026
Customers continue to tell us investment in their home and a repairs service which maintains their home to a high standard remain key priorities. Our customers also tell us it is not just about inside their home, but that investing in common areas and the local environment contributes to them feeling proud, safe and secure in and around their home.
We now want to build on the investment spent during the life of our last strategy to improve and modernise our existing homes. Our Wheatley Asset Strategy and Strategic Asset Investment Plans set out the key drivers for asset investment and management, but we want to go further and set a minimum standard all customers can expect; a Wheatley Standard.
As the largest social landlord in Scotland, we recognise our responsibility to continue to step up and play an important role in addressing the housing crisis and increase the supply of homes of different tenure types.
We also recognise the need for wider regeneration to address issues such as low-demand stock, vacant and derelict land and a lack of local amenities and social exclusion.
Wheatley in 2031
Through the Wheatley Standard, our customers are clear on the quality of home they can expect from us. By having a single view of each property, we are clear on where every customer’s home is relative to the Wheatley Standard and have a clear plan for all homes to achieve it.
We will know how our homes measure up to this demanding standard and have a clear plan to ensure every single home meets it. Warm, safe, and decent homes, in thriving neighbourhoods where customers feel proud and secure, will be synonymous with Wheatley landlords.
Through refreshed Strategic Agreements, in particular with Glasgow City Council and Dumfries and Galloway Council, and strong relationships with a network of partners across the country, Wheatley will be playing a key role in making our communities great places to live.
Establish the Wheatley Standard and enhance homes to meet it
We recognise that the current published Scottish Government standards for social housing fall short of both our expectations and those of our customers.That is why we will create an ambitious ‘Wheatley Standard’. For a home to meet the Wheatley Standard it must:
▪ be free from disrepair, meet the SHQS (Social Housing Quality Standard) and future Social Housing Net Zero Standard (SHNZ) requirements;
▪ be compliant with all building safety requirements;
▪ until SHNZ is in place, be energy efficient with an EPC of at least ‘C’ unless this is technically or economically impractical;
▪ have modern internal components including kitchens, bathrooms, windows and heating systems;
▪ have external fabric, hard surfaces, back courts, bin areas, external doors, soffits, fascias and rainwater goods, and internal stairwells that are in a good condition;
▪ have an external environment which achieves the five-star Keep Scotland Beautiful (KSB) standard.
